Refund Policy
When you can get your money back on a capsule, and how long it takes.
Effective 26 July 2026. This is version 1.0.
Who you are buying from. Humans in the Loop, an applied-AI education service operated from Kerala, India. Contact: hello@humansintheloop.in.
We are completing our business registration. Full legal entity details, registered address and GSTIN will be published on this page as soon as they are issued. Until then hello@humansintheloop.in is the address of record for every notice, question, refund request and grievance, and we answer from it within 3 working days.
The rule
Full refund within 7 days of purchase, as long as you have not opened your claim link and no certificate has been issued on your order.
Capsules are delivered the moment you pay — the booklet is emailed to you and the claim link works immediately. Once you have opened that link you have the full material, so we cannot take it back. That is why the window is tied to whether you have accessed it, not merely to the calendar.
We can apply this fairly because our system records exactly when a claim link is first opened and when a certificate is issued. We check those timestamps; we do not ask you to prove anything.
When we refund even outside that rule
We will refund you in full, whenever it happened, if:
- you were charged twice, or charged the wrong amount;
- the booklet never arrived and we could not deliver it to you;
- the material is substantially not what the storefront described;
- a technical fault on our side stopped you using what you paid for and we could not fix it.
If we suspend your access for a reason that turns out not to be your fault, you get a full refund.
When we will not refund
- You opened the claim link, or downloaded or read the booklet, and simply changed your mind.
- You passed the quiz and were issued a certificate.
- More than 7 days have passed and none of the situations above apply.
- The capsule was unlocked with a free access code — there is nothing to refund. Contact us instead and we will make it right another way.
Disagreeing with an opinion expressed in the material is not by itself grounds for a refund, but do tell us — we would rather hear it. If you think we have applied this policy wrongly, say so and a human will look again.
How to ask
Email hello@humansintheloop.in from the address you bought with, with your order id (it is on your receipt and in your booklet's footer). No form, no reason required within the window.
How long it takes
- We decide and reply within 3 working days.
- Approved refunds are issued to your original payment method through Razorpay, usually within 5–7 working days, and up to 10 for some banks.
- The refund is for the full amount you paid. We do not deduct a processing fee.
Your statutory rights under the Consumer Protection Act, 2019 are unaffected by anything on this page.